- Eligibility for Refunds
- Refunds are available for cancellations made at least 48 hours before the scheduled check-in time. Cancellations made less than 48 hours before check-in are not eligible for a refund.
- Refund Amount
- For eligible cancellations, we offer a full refund of the booking amount, minus any applicable processing fees. The processing fee is 2% of the total booking amount or $10, whichever is less.
- Refund Process
- Refunds will be processed within 5-10 business days after the cancellation request is approved. The refund will be credited back to the original payment method used for the booking.
- Non-Refundable Bookings
- Some special rates or promotions may be non-refundable. These will be clearly marked during the booking process. Non-refundable bookings are not eligible for a refund under any circumstances.
- Extenuating Circumstances
- In cases of severe illness, natural disasters, or other extenuating circumstances, we may consider refund requests on a case-by-case basis. Please contact our support team with any relevant documentation to support your request.
- Modifications to Bookings
- If you need to modify your booking, please contact us at least 48 hours before your check-in time. Modifications are subject to availability and may result in price changes. If the new booking is less expensive, we will refund the difference according to our refund policy.
